According to Steinberg, there are some rare cases when the Soft-eLicenser cannot be created during the installation. When this happens, you cannot request the activation code needed for permanent activation of the program nor can you download licenses.
To fix this issue:
Mac
- Close all programs.
- Download this file for OS X 10.7 or later, or download this file for OS X 10.6, then run it.
Elicense For Cubase
Once your software is installed correctly, launch the eLicenser Control Center software found under Start menu / Programs / eLicenser on Windows or in the Applications folder of Mac OS X. Click the 'Enter Activation Code' button to download the license for your Steinberg product to the Soft-eLicenser.
Note: You should only use this installer if you are missing the Soft-eLicenser. This Installation Helper will permanently delete an existing Soft-eLicenser and all contained licenses.
- Launch the eLicenser Control Center. Your newly created Soft-eLicenser should be there.
Windows
- Close all programs.
- Download this file for Windows 7 and 8, or download this file for Windows XP and Vista, then run it.
Note: You should only use this installer if you are missing the Soft-eLicenser. This Installation Helper will permanently delete an existing Soft-eLicenser and all contained licenses.
- If you can’t open the Installation Helper, make sure your Windows user account has administrative privileges.
- Open the eLicenser Control Center to see your newly created Soft-eLicenser.
If the Installation Helper failed to create a new Soft-eLicenser, the Data Execution Prevention feature of Windows might be the reason. To check the settings for DEP:
- Open the Start Menu and select Control Panel.
- On Windows XP, open System. In Windows Vista and Windows 7, click on: System and Security > System > Advanced System Settings (in the list to the left).
- Click on the Advanced tab. Then, select Performance under Settings.
- Performance Options will pop up. Click on the Data Execution Prevention tab. Make sure “Turn on DEP for essential Windows programs and services only” is selected.
- Click OK, restart your computer, and run the Installation Helper again.
Helpful Links
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